[Resolved]  Airtel — Airtel Broadband new connection request has been rejected

Address:

Bangalore, Karnataka

Hello, I have submitted my documents with initial deposit Rs 600 for a new broadband and landline connection on 27th Jan 2014. The guy who had come to collect the documents assured me 100% about the feasibility of the connection and promised to be installed it within 48 hrs. Next day I received a message on 28th saying installation will be done within 3 working days. After waiting a week, when I called customer care they said your request has been rejected since there is no feasibility in your area and you will get the refund amount in next 21 working days. On 10th Feb another guy came to my place to collect my documents and the installation amount again and was saying 2mbps plan is currently available in my area. My question to airtel is now how you are promising customers and taking documents and money while you are not sure about the feasibility. This is very disappointing to submit documents and the initial amount again and again. The same thing happened to me previously also and I didn’t get the money back as they promised. Airtel gives priority on sending people to collect documents and money only, not on giving connections as they use to promise. This is really very disgusting. My TBLR: 6787066 Request : 20484563. Address: 17, G-Floor, Muniyappa Layout 2nd main. Near Green Park Bar & Restaurant. Windtunnel road, Murugeshpalya. Bangalore-560017. Phone: [protected].