Airtel — Airtel Broadband - No service and poor response from backend team

Incident date : 11/09/2021
Ticket ID :[protected]/[protected]

I called the airtel CUSTOMER team and raised an service request on 11.09.201 due to broadband disconnectivity. They took and request and booked an Service engineer visit on the same day around 05:00 pm (IST). I got a call by evening from the service engineer named Vignesh; he enquired about the issue and told me that he will check & will update me within 30minutes but he didn't turned back after that call. I tried calling him multiple times where he doesn't even respond the call. And again I raised an request from airtel app and I got sms from airtel stating that the issue will be fixed by 12.09.2021 & service engineer will visit the site by 09.00 AM (IST). Yet again next day no one came or called me since afternoon. Again I reached the CUSTOMER care and updated the incident, the senior manager committed that 100% resolution for the issue will fixed by end of the day. After I spoke with the CC team, a person named KALEESHWARAN - Airtel Service engineer; he visited the site and told me that he will send the wiring engineer's to fix the disconnection within an hour and asked me to send an SMS for an site visit to airtel team. After an hour no one showed up, again I called this person to send the engineer's immediately then he told that he informed to the engineer LOGESH and gave his number. I called LOGESH multiple times and he told me he will visit the site without fail. He keeps ### that he's on the way but he never came to the site. It's been more than a day and still my issue is not being rectified. Seriously disappointing and pathetic service from airtel. They give loads of crap reasons but they never resolve the issue. They don't value the CUSTOMER so I am planning to change my operator.