Airtel — Airtel Broadband No Service

Address:

Airtel, Mumbai

I requested a new Airtel broadband connection on 2nd September 2021. After a week of Airtel sales person, Mr. Kamlesh Singh, telling me everyday that the connection will be done tomorrow, I got the broadband started on 9th September 2021. I had taken a 200 mbps plan for Rs. 999 monthly. On the day of installation speed test showed that download speed was only 70 mbps and upload speed was 60 mbps. The Airtel technician that did the installation took the picture of speed test and said he will raise a complaint. Since then I haven't heard back anything from anyone. Till date my download speed has been between 40 mbps to 90 mbps and upload speed between 30 mbps to 100 mbps. On top of slow speed there has constant disconnection for 5 to 10 minutes multiple time everyday. The biggest pain has been that for the entire afternoon broadband was disconnected due to outage for 3 out 6 days I have had this connection. All the customer service can tell me is that there is some work happening in my area. 3 days has not been in a row, it has alternate days. I have to use my phone hotspot to do my work and no one from Airtel is willing to provide a permanent solution. I am not sure for what service do they expect me to pay them Rs. 999 every month. Consumer#[protected]_mh