[Resolved] Airtel — Airtel Broadband Online Fraud

Vikram310

from Gurgaon, Haryana

Address:	Gurgaon, Haryana, 122001
Website:	www.airtel.in/payonline

Hi team,

I want to bring to your attention an online fraud that has been done by airtel and its representative. I applied for airtel broadband connection online and received a call from airtel representative to send him my photo and photo id proof via watsapp.

I send him the document and he gave me a CAF number to make online payment of 1000 rs toward new connection. Now that representative is not picking up the phone and i have not got the broadband connection.

Now they are not giving either a broadband connection nor they are refunding 1000 rs which i paid to them

CAF Number : GH4798934
Transacation Id :[protected]
Airtel representative number is [protected]

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Mar 31, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2017

Airtel Customer Care's response Dear Customer,
This is with reference to your post dated 9 January 2017.
We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.
You can also get in touch with us at [protected]@in.airtel.com
Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Jan 16, 2017

Updated by Vikram310 How much time do you need to initiate a refund, in this age of e commerce refund happens very next day. I seriously doubt airtel intentions here.
Airtel as a company is following fraud practices. U have taken the money from me without giving service and when asked for refund you are taking ages.
I have already provided a transaction id to you. Please initiate a refund.

Verified Support

Feb 24, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 9 January 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd