[Resolved] Airtel — Airtel broadband speed

sony.mathew4

from Bengaluru, Karnataka

Address:

560008

We are facing broadband connection speed problem past two weeks. We used 16 Mbps internet speed up to December 11 2015, after that it got reduced to 4MBps. We complained to the customer care, they said with in 48 hours it will be rectified and the executive said the 16 Mbps feasibility is available in that area, within 48 hours the 16 Mbps plan will be activated to your account. Every day we are calling to the customer care but nobody responding properly. I am highly disgusted by their professionalism and making false commitments every day, therefore immediate action is urged. Please do the needful. Sony Mathew [protected]

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Aug 6, 2021

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Mathew,

This is with reference to your post dated 27 December 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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