[Resolved] Airtel — Airtel broadband stealing money in the name of advance rental plans | |
Airtel stealing money from customers in the name of Advance Rental plans and later harrassing them for payment: fixed line number [protected] . Broadband.l connection taken on 15 Jan 2017. Advance payment made on the same day for rs 4136. But after 1 month I have again got the bill for same amount. Sales executive saying it's a payment updation issue and Airtel will resolve internally. Then also I am getting OBD and collection calls daily. Threatening to disconnect the connection. Call centre agents are clueless about it. I have been calling for 10 days now. Written email on 121 email id with transaction screenshot and credit card statement to prove my point. Yet nothing is done. After paying such a big amount, Airtel is after my life. This is theft! I am getting harrassed everyday. My work is getting interrupted. Latest service request number is 79326708 which was supposed to be resolved by 1st March but no update yet. Was this information helpful? | |
Apr 11, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Mar 05, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 3 March 2017. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress. You can also get in touch with us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Mar 08, 2017 Airtel Customer Care's response Dear Mr. Saini, This is with reference to your post dated 3 March 2017. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Karishma Chauhan airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |
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