[Resolved] Airtel — airtel cheat for 500 rs

ANAMIKApr

from Chennai, Tamil Nadu

Address:	Bangalore, Karnataka, 560076
Website:	Airtel.com

On feb 2nd 2018 i submitted my all the documents to airtel office jayanagar to migrate my no. From postpaid to prepaid, they have given me new sim saying within 2 days of time it will be done & i have to clear my all the balance pending till 2nd feb2018. They told me 640 rs is due. I paid that bal online. They said to wait for 2 days u ll get a call from cust care. I waited 1 week & didt recieve any call... Again i visited again they asked all the story & said ur 500 unbilled amount is there & u have to clear the bal 1st & then ur docs can be processed further. They were not ready to migrate my no. Before paying the 500 unbilled amount which i never used & they have forced me to pay the 500 unbilled amount. Still they have dragged me for 3more weeks to get it done after migrated to prepaid they forgot my 500rs and not willing to refund after several complaints & visits

Was this information helpful?

No (0)

Yes (0)

May 8, 2018

Complaint marked as Resolved

Not sure how the complain got resolved ...after complaining in the other websites as well, my 500 got refunded

Airtel customer support has been notified about the posted complaint.

Feb 24, 2018

Updated by ANAMIKApr Airtel customer care in jayanagar blr branch are pathetic& least bothered to help the customer care specially when its closing time. I visited there to migrate my postpaid no to prepaid on 2nd feb2018. I submitted all the required docs & paid the bill till 2nd feb2018 there itself. They issued me new sim card saying it will be activated in 2 days & i shd receive a call on that. After waiting for 1 week again i visited there then they have come up with unbilled amount of 500 rs & confirmed that once i get my prepaid done this bal will be credited to me & forced me to pay that amount before that they were not ready to migrate my no to prepaid. I paid, they said to wait for 2 more days. After calling several times to customer care they were not able to ans that why its delaying. After they have dragged my issue to 3 more weeks. I was doubting this before only that, because they are not willing to give my overpaid 500rs bal they are dragging it for 3more weeks simply. Now finally i got my prepaid after 3weeks & as expected they are saying no to my 500 rs, as its delayed from cust care’s end i need my 500 rs bal back, i also want to complain for the ignorance of my mail several times & dragging just to eat my 500 rs. Please help me asap