Airtel — airtel customer care fake recharges & promises

Address:	Bangalore, Karnataka, 560029
Website:	www.airtel.in

I have done twice re-charges of rs.399 on 10th jul (Orderno:[protected] and on 21st jul (Orderno:[protected] and got confirmation from airtel customer care on 21st jul regarding the validity is till 12th dec (84days +84days=160days). But on 30th sep validity expired and when i called customer care they agreed and confirmed technical issue on 30th sep and on same they said again on 6th oct, senior manager asked me to call again.
I waited for week again, but still my recharge not activated and i spoke with senior manger vijay & he is giving reason that "same amount recharge cannot be carry forward and it will only be carry forwarded if i would have recharged on same date and your recharge is not applicable now". I was shocked & asked him 1. If recharge was not applicable where my money gone 2.in their offer t&c, no where mentioned that same recharge should be done on same day 3. Why the two other senior managers promised me about the offer validity expires in dec 2017.

Complaints numbers cbnrv[protected], cbnrv[protected]

How many of them may be facing these issues with airtel fake promises & offers.