Airtel — Airtel deducting money for internet usage even though mobile data is off

arun00011

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Hi, My number is [protected]. And i saw i lost around 15-20 rs on jan 2015 saying download data but mobile data is off. I called customer care and he said my zero rental plan is active by default which charge even though iam not using it. I didnt activate this service and no one told me this service is up. Please take necessary action.

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Arun,

This is with reference to your post dated 23 Jan. 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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arun00011

from Bengaluru, Karnataka

Hi,

I didnt get any call or mail regarding this and the issue still not resolved. I already send a mail to airtel customer care regarding this and no response after that only i submitted my complaint here. I think this agianst the TRY regulations and the goverment should take necessary steps to avoid this types of behaviour.

Regards
Arun