[Resolved]  Airtel — AIRTEL delaying intentionally and not refunding my money

Address:

Hyderabad, Andhra Pradesh

Hi, I used AIRTEL broadband service for 4 and half years. My airtel landline number:[protected]. I raised a request to stop my broadband services on 7 Sep 2014. I have done my last payment on the same day. But, my first transaction got failed. After some time, i have done the second transaction and it's successful. Later on i found that money got deducted twice.Below are the transaction ids. My first transaction i.e. Transaction #[protected] got failed but the amount got deducted. My second transaction i.e. Transaction #[protected] is successful and amount got deducted again. As i stopped my service, i have few more money to be refunded back i.e. total of Rs.964/- (including the extra amount as the transaction is failed) is what airtel should refund back. But, i have been asking since 1 month and 13 days and AIRTEL is not refunding back my money. Last week AIRTEL called me and told that cheque did not mailed properly, so they asked my bank account details to transfer it online. But, still no action is taken on the same. Could you take a proper action on the same as they are delaying it intentionally. Is this the service you provide to customers who used airtel for 4 and half years. Moreover, i am asking my money to refund back. Hope you understand. Reference Number of my complaint: 49522594 Please refund back my money immediately. You can call me anytime, if you need any more details. Reference number is having my contact details. Regards, Sanjay