Airtel — airtel denied to refund security deposit

Address:	New Delhi, Delhi, 110053
Website:	Www.airtel.in

After several reminders for refund amount of security deposit for my airtel no's [protected] & [protected], airtel appellate team replied as below.
In spite of digitization they can't trace my details and expecting me for slip copy after 5 years.

Airtel reply.

"dear mr. Mussarrat ali,

This is in reference to your email requesting refund of security deposit on your mobile numbers [protected] and [protected].

Subsequent to our discussion on [protected], we regret to inform you that we are unable to trace the details of the payment of the security deposit on both your numbers. Hence, we are unable to process the request for refund.

Further, we request you to write us back with the scanned copy of the receipt if any, so that we can check and address your issue accordingly.

Thanks for reaching out to us.

Delighted to assist you.

Yours sincerely
Chaitanya velicheti
Airtel, the fastest network of india"