Airtel — airtel didn't convert our dongle sim from postpaid to prepaid and now have served us with 2500+ rs bill notice after 2 month

Address:

Mumbai City, Maharashtra

Dear consumer complaints team,

Around 2+ months back, we initialized a service complaint to airtel. We humbly requested them to convert our postpaid connection to prepaid because for using 1-2 gb of internet we were getting more than 700+ inr bill every month.

So we went to airtel gallery in kalyan city (The gallery is situated near kalyan station), mumbai, maharashtra. My dad requested the representative to convert postpaid to prepaid, to which representative said, sir it will be done in 3-4 working days and in some cases it will take 1 week. He agreed and said 'ok'. After 2-3 days, we received call from airtel representative, she asked us why we wanted to convert from postpaid to prepaid. Upon our answer she said fine sir, i'm processing your request, it will take 2-3 business days.

2-3 passed by and we got no response. While at the end of the month on the billing date airtel slapped us with around 786 rs bill.

For this bill issue, we went to the gallery, the representative said, sir your service have been disbarred for non bill payment. We failed to understand why the bill came at the first place, when we can placed conversion request..?? Anyways, after 1 month, we have been receiving constant follow up and harrassments from customer care and today (5th april, 2018), airtel sent one of their representative in our house to ask us why haven't we paid bill? To this we replied that we has raised the request for conversion, so how did the bill came in the first place?

Details: dongle sim card number -[protected]
Owner: varsha bhatia

We request consumer forum, to please look into this and help us with closure of this case to waive off this amount being put to us by wrong malpractises and permanently remove our number from airtel postpaid because airtel representative have been calling us frequently for paying 2500+ rs bill, while we had officially told them to make it prepaid long 3-4 months back and we haven't even used the dongle since last few months, as the service have been disbarred, since we received the first bill of 786 rs.

Looking forward for quick resolution.