[Resolved]  Airtel — Airtel digital tv id [protected]

Address:

400706

Dear Executive / Whomsoever is concerned,

This is with regard to a complaint I lodged with the customer care for Digital TV ID - [protected], registered mobile - [protected]. Complaint No - 548905

The complaint was that there was no signal being relayed to the Set Top Box. I was informed by the engineer that there is something wrong with the Dish Antenna.

The dish antenna is placed on the terrace above rain roofing and there is a slight wedge through it is accessible. The engineer attending to the problem was frank enough to say that he cannot do it, but he will send some one else to do the same.

My problem is with your customer care and complaint handling department who have no idea how to deal with the issues. I get a call from the CC to say that they are closing the issue as the Engineer cannot repair the dish since it is inaccessible. I asked him a simple question, " Yes the dish is inaccessible, yes it is risky, but if you cannot repair give me a what next solution. What am I supposed to do with a non functional dish antenna and Set Top Box? Should I continue paying the rent on that forever? Your executives have no answer to this and they are stuck on the reply that it cannot be repaired and it is risky."

Granted that it is risky but what is the solution? Your executives are imbecile and totally unprepared for resolving issues on the ground. What use are they except for answering calls and closing issues on the system. It is a really pathetic situation.
And on top of all this, some other technician expects me to provide him with a glider for repairing the dish. Am I repairman / technician tradesman to stock all the equipment? If I were I would have repaired it on my own.

With Regards

Bhargavi Ganti