[Resolved] Airtel — Airtel dth - add-on package has been credited twice | |||
I have made rs.500 transaction on 29th may to add max hd all south top up mar-16 top up for 2 months on my dth subcription with account no.[protected]-001. But to my surprise the package has been expired with in 3 weeks on june 19th and the respective channels has been terminated. When i checked i found the airtel has added this same top up 2 times and hence the amount got charged 2 times instead of 1 time. I have called airtel customer care 3 to 4 times and even send mail to [protected]@airtel.com and also to the nodal office at 'nodal. [protected]@in. Airtel.com' but no action has been taken till now. Every time i call consumer call they promise a callback soon to resolve this, but to my disappointment i haven't received a single call from airtel on this so far. Attaching the screenshot on airtel online as a proof on the double charge made my airtel. Was this information helpful? | |||
Aug 10, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jun 29, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 28 June 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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