Airtel — airtel dth connection problem

Address:

Kolkata, West Bengal, 700039

I have raised a complaint with airtel for my dth - [protected] on 17th april 2018 because there was no connection since 17th evening after a wind storm.
An engineer named keshav came on 18th late afternoon and he said he has fixed it. If there's an issue again he asked to call him back and he will re-install it for rs. 250. It seems he was an installation and engineer and airtel sent him for repair. His number is - [protected].

Then back in two days, the problem came back and we are facing disturbance in the signal. I raised a complaint yesterday again with airtel that is on 21/04/2018 and requested them to send a person asap because we are fed of the troubles and could not for two days for the problem to be solved. The complaint number is[protected]. I was provided with a number - [protected]. I called up today and no one picked it up, neither did anyone visit. I called airtel again today and the customer service rep told me that the engineer was supposed to visit by 3 pm today, but obviously, no one did. When i spoke to the senior sarvesh, he says he cannot promise if anyone will be sent tomorrow morning and i have no choice but to wait until the 2nd half on monday!

Absolutely atrocious service by airtel dth and i am troubled to the core. I am spending a considerable time every day to speak to these guys for nothing. I am requesting an action at the earliest.in case, of no action, i will definitely disconnect the connection, but i will make sure that get compensated for the harassment by airtel.