Airtel — airtel dth digital tv relocation.

Requested relocation on 20 nov 17. Cust id #[protected]. Request no 67847745. I was asked to make a recharge for rs 150 as a precondition to request relocation. Relocation was not completed till 9 dec 17. Owing to the delay the recharge amount was exhausted as i was unable to utilise it due undue delay by airtel. Cust care supervisor blames it on the customer. I fail to understand how. Please refund with due compensation. Its a matter of righteousness more than the amount of money in question.