Airtel — airtel dth: no service

Address:

Agra, Uttar Pradesh, 282001

This is regarding the airtel dth customer id [protected]. I got the connection installed in march 2019 and there is some problem that comes up every single month.

After three months of installation, the set-top box stopped working. I had filed a complaint regarding the same on 23rd july and i was told that the technician will visit by 11:00 am on 24th july 2019. The job was assigned to the technician named mr. Ashok with the contact details as +91-[protected]. He gave me a call on 24th july at around 10 in the morning and enquired about the address. He did not come by 1:00 pm so i called him back and he told me that he will visit in 30 minutes. At 4 again i called him up and got the same response and again at around 6. He never turned up on that day. He came on 25th july 2019 and replaced the set-top box saying that the channels will get activated in 24 hours max. That again did not happen and the error code 14 kept on displaying on the tv saying that the view card was not properly inserted. The technician came after 40 hours and does this. He did not even know how to insert the view card properly. I called up airtel and filed a complaint regarding the engineer with the reference number as 92110346.

Now, on 26th july i called up airtel in the morning and explained the entire situation to the customer service specialist. I got the call re-directed to a senior supervisor and was assured that the technician will come by 6:00 pm the same day. After waiting till 6:30, i again called up airtel and spoke with a senior supervisor named mr. Utkarsh. He assured me that the senior technician will visit between 10-11 am on 27th july and if that does not happen i can go ahead and file a complaint against mr. Utkarsh. So, i am still waiting on the technician. I have called up airtel customer care again and have been told by a senior supervisor that the technician will come by 4:30 pm today.

I need to file a complaint against the technician, mr. Ashok who had replaced the set-top box and against mr, utkarsh, senior supervisor at airtel. I spend almost 1-2 hours daily tracking these requests and wasting my time and energy. Three months with a new connection and more than 3 complaints i have filed regarding the connection issues, customer service issues, set-top box issue, and now the view card issue.

What kind of service is airtel offering? I need customer service forums to look into this matter and take actions. I need compensation for all the time, effort, money, and energy that i have invested and wasted.