Airtel — airtel dth tv not working

My tv is not recieving any signal for more than a week and i have registered a complaint to the customer care on 22nd june. Even today it is not resolved. The customer people are giving only misleading informations and false promises and highly unprofessional, irresponsible and and incapable.

When i escalated the mater through email complaints to the nodal officer, a very casual reply is sent and the matte ris not yet attended or solved.

Please go through my email conversation in this regard and slove this issue.

— forwarded message —
From: jaya rajappan
To: digitaltv
Sent: tuesday, 26 june, 2018, 4:35:38 pm ist
Subject: re: fw: complaint against the poor quality of service

Dear madam,
From 22nd onwards i have been regularly contacting your 'concerned team'. As no result is there only i have sent this complaint to you.. If it is again entrusted to the same team, i am sure it is not going to happen. Till now no one has contacted me from your office

Jaya

On 26-jun-2018 1:28 pm, digitaltv wrote:
Dear jaya jaya,

Warm greetings from airtel!

This is with reference to your complain on no signal issue for your airtel digitaltv id [protected].

We would like to inform you that your complain regarding no signal issue has been forwarded to concern team they will get back to you at the earliest.

Please note that your reference no is [protected] for any further correspondence.

Assuring you of the best experience – always!

Best regards,

Pravalika

Airtel digitaltv

Bharti airtel limited

On mon, 25 jun 2018 at 04:16 pm wrote:

— forwarded message —
From: jaya arun
To: [protected]@in. Airtel.com
Sent: monday, 25 june, 2018, 4:02:20 pm ist
Subject: fw: complaint against the poor quality of service

— forwarded message —
From: jaya arun
To: dthnodal. [protected]@airtel.com
Sent: monday, 25 june, 2018, 1:28:20 pm ist
Subject: fw: complaint against the poor quality of service

Dear sir,

I regret writting such a letter to you. But the quality of service received from your organisation and staff compelled me to do so.

I have subscribed your dth connection vide consumer no.[protected]. I am not getting any channel or signal for the past one week. On 22nd i called on your customer care number and resisted a complaint. I was informed that as there is no signal, a technician has to visit the place to identify the problem and i was given a promise that the technician will come on saturday at 6.00 p m. Saturday morning i received a call from your office and informed that the technician will visit my house to check the connection by 11.00 a m. I postponed my scheduled programmes and waited and even at noon no one visited. I had to call your office again, and they informed that person will come shortly. They provided me the technician's phone number. When i contacted, he informed that he is not going to come there as it is not his area. Again i called your customer care to inform the fact and they promised to arrange another technician on sunday morning. I agreed for that too. On sunday even at 11.00, as no one had come, i called again and then came to know that no technician was arranged and now no one is available. When i enquired why no arrangement was made, they informed that they had arranged 0one technician and he refused to carry out the work and they are making a complaint against that engineer. I informed taking action against him is not my intention and i just want to get my problem solved.

In this situation, i asked the call centre person to escalate the call to the higher official and i got connected to a lady who introduced herself as the supervisor. She informed me that my connection is discontinued for want of payment. As i had already made advance payment for 3 months and only one month is over, i requested her to check and she informed that i have changed my pin code, they are not able to rectify the problem. I have not changed my residence so far. As per google information, whatever is fed in their address remains the same. Moreover, i do not understand what role pin code has to do with dth connection. However she offered me to solve the issue and asked me to hold the line. I was put on hold for more than 50 minutes. I requested her to show some courtesy to cut the call and call me back when the problem is solved, to my surprise, she informed that they do not have outgoing call facility. Finally after an hour’s struggle, she informed that they have done something and i will get a call from your office within 2 hours and the problem will be rectified on sunday itself. I also informed her that i have been waiting for two days keeping all other outside works pending just waiting for the technician and there won’t be any one available at my house and the work has to be finished by sunday itself which was assured.

Even at 6.00pm i had to call again to as i had not received any call and the man who attended the call informed that the j0ob is yet to be assigned and ensured to get done before 8.00 pm.

To your kind information, the work is still unattended!!!.

Is your office is doing customer service or customer troubling???

What authenticity is there for the promises made by these people???

Right from the moment they receive the call, they are saying only “sorry””. Are they being paid simply to say sorry on behalf of the organisation?

Please understand that you are doing a paid service and the money is already taken in advance. It is the responsibility of the organisation to ensure connection. Even after repeated representation, it is not being attended. I asked the supervisor madam whether they will extend the validity period for the unservised period. She firmly replied that no that is not possible and it is not their fault that i am not able to use the facility. Is this the fault of the customer that you are not able to provide the connection??? Do you expect us to do your technician’s job also?

Because of the irresponsibility and incapacity of your staff, i had to waste my two valuable days waiting for their so called “service”. Please educate your staff to value other’s time also.

In this situation i humbly request you to be kind enough to take away the instruments already placed in my residence and refund the entire amount i have paid at the time of insatallation along with the remaining amount of my unutilised period, failing which i will be forced to move to consumer protection forum for compensation including the mental agony caused to me in this regard.

You have announced that the call is recorded for quality assessment. You can very well check and ascertain the conversations recorded whether the complaint is valid.

I expect a better response from your side.

Thanking you,

Jaya raajappan