[Resolved]  Airtel — Airtel exceeding bill amount and not giving exact answers

Address:Bangalore, Karnataka

I am talking with airtel customer service through mail and phone over exorbitant charges for Internet exceeding the basic 1gb limit for more than ten days. Ref no [|BAL|Qrc102021421023526679651|]:have not received a basic SMS to say that the limit has been exceeded and they started charging for the extra data usage. This phone is used only for call purpose, only for limited purpose it's used for net. I don't know how it can exceed 1gb, and even in rare case it has been done, I don't see why they can send a basic alert for exceeding by which customers can be aware. I will be unwilling to pay for the extra data usage. I am yet to receive a favourable reply from them Please take this a a complaint and let me know the way forward
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Ms. Syed,

This is with reference to your post dated 08 February 2014. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Dear Ms. Syed,

This is with reference to your post dated 08 Feb. 2014. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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