[Resolved]  Airtel — Airtel follo celebrities service automatically money deducted

Address:Bangalore, Karnataka, 560100
Website:www.airtel.in

On 5th july, i received the below message,
"follo celebrities service has been [protected]@rs90" for 30days. txn id n[protected], service will be renewed after validity expiry"

So when i called the customer care, they said they can not do anything about it. and this service is activate via internet.
But i did not request for any such services. also they said it will be activate only if i confirm by sending a message.
So i told them i did not send any such confirmation and i asked the executive to provide me details about these confirmation message that they claimed to be sent by me, but then customer care said its not possible to retrieve such information. they are not ready to give any information and just ignore my concern by by saying that it is not by airtel.

If not by airtel why do they have access to airtel account???

How can airtel deduct money from my balance without any confirmation.

The executive said that these services are not part of airtel, but then how could they have access to my account balance if they are not part of airtel, and if not, then airtel should take customer's permission before giving access to external parties.

Also, i could see that this same issue has been faced by other customers too. so, if ppl didnt notice such things, then airtel will keep scamming the customers.

Other reports of similar scam:
https://www.consumercomplaints.inairtel-follo-celebrities-service-automatically-money-deducted-c1321718

https://www.consumercomplaints.inairtel-prepaid-mobile-unauthorised-activation-of-services-and-deducting-money-c1319964

Could you please provide any solution???
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Jul 25, 2016
Complaint marked as Resolved 
After sending the details to "[email protected]", the issue was resolved. The amount deducted has been refunded. Thanks.
Airtel customer support has been notified about the posted complaint.
Verified Support
Jul 07, 2016
Airtel Customer Care's response
Dear Kishore,

This is with reference to your post, dated 7 July 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Jul 25, 2016
Airtel Customer Care's response
Dear Kishore,

This is with reference to your post, dated 12 July 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Complaint comments 

Comments

I also became victim of above fraud

I am not able to understand that how airtel can push our money kept in account automatically without our knowledge for such activation.

I request airtel to refund the money back to my account
Same thing with to me.Aslo Sending mail to airtel.[protected]@airtel.com .
Hello Akanksha,

My issue is not resolved.
I have sent the requested details to "airtel.[protected]@airtel.com ".

Could you please do the needful ?

Thanks and looking forward to a positive feedback.
Hello Akanksha,

Is there any information regarding my issue.

Could you please provide me some details?

Thanks and awaiting your return
Hello Akanksha,

The issue has been resolved and my amount has been refunded.
Kindly make sure such things never have again.
Thanks !!

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