[Resolved]  Airtel — Airtel india non removal of my email id even after multiple follow ups... I am not an airtel customer

Address:411001
Website:www.airtel.in

The complaint is about airtel india as while registering they do not validate if given mail id is of respective customer or not and once registered they keep sending different mails on that mail id.

Same has happened with me i. E. I am receiving mails from airtel (For reference: broadband connection dsl#[protected]_dsl & fixed line connection fixedline# [protected]) for "password reset", "ebill registration", "service activation/deactivation" and "high speed data usage".

To be very clear i don't own the mentioned airtel fixed line and broadband connections.In fact i am not an airtel customer by any means and while communicating i have every time clearly mentioned that i am not their customer and i am not the intended person they are looking for.

I have mailed this concern to their customer care mail id "[protected]@in. Airtel.com". Mails are acknowledged and i have received response from them saying...

"we regret the inconvenience you have experienced. We have made the necessary changes in our system to ensure that the issue does not recur. Please do let us know if you experience any such issues in future."

But actually no action has been taken and i receive similar mails from airtel after their response. I have written 2-3 times to airtel about this issue.

Following are some of the reference# [|bal|ref30845130|], [|bal|ref30845032|].

I request to please ask airtel to take action to resolve this issue and stop bothering me.

Thanks.
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Sep 20, 2019
Complaint marked as Resolved 
I believe I had clearly mentioned that I am not an AirTel customer and someone has misused my email ID, but after reading response from airtel, it seems they didn't even bothered about reading the complaint itself. It's not my concern what email ID/mobile# you need to put their, my concern is very clear as THIS AIRTEL DOESNPT BELONG TO ME, JUST DISASSOCIATE MY EMAIL ID FROM THIS ACCOUNT. Please do act if it's not done yet. Thanks.
Airtel customer support has been notified about the posted complaint.
Verified Support
May 24, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 23 May 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Jun 02, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 23 May 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Sep 20, 2019
Updated by meettodeepc
I believe I had clearly mentioned that I am not an AirTel customer and someone has misused my email ID, but after reading response from airtel, it seems they didn't even bothered about reading the complaint itself. It's not my concern what email ID/mobile# you need to put their, my concern is very clear as THIS AIRTEL DOESNPT BELONG TO ME, JUST DISASSOCIATE MY EMAIL ID FROM THIS ACCOUNT. Please do act if it's not done yet. Thanks.
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