Hi Airtel,
Writing this email with lot of frustration with the pathetic service provided by Airtel. I am with Airtel for last 15 years but the kind of service I have got in last 1 year has been the worse and this has made me take a decision to move to another service provider.
I would like to summarize the main Issues I have faced with you guys...
In the month of November 2017 I had gone on a vacation to Maldives and before I left I called Airtel multiple times to get my International roaming activated but Airtel's servers were down and they were not able to help me. In my last call one of the executive asked me to activate it on Airtel app which I did. After I came back I was surprised to see a bill of 7000/- & 34, 000/- INR.
I called up airtel and had multiple discussions explaining them about what happened but they say that I never called Airtel and I have not activated International roaming on Airtel app either.
I had paid 7k initially but did not want to pay 34k hence stopped the payment. I started getting collection calls which were rude and frustrating.
On one of the collection calls I was asked to pay 3999 rupees and assured that the balance amount will be waived off which was a lie as it never happened.
My incoming calls were barred and eventually outgoing calls as well. As I use this number for my business and office I made a payment of the balance amount.
Total amount paid: 11531 +11531 + 2000 + 630 + 2150 + 891 + 7377 = 36110
Above is the payment made towards mobile number [protected] from the month of November 2017.
As per me -
1. After activating International roaming on mobile app I should not be charged the amount I have been charged.
2. If Airtel says I have not made any calls and not activcated IR on airtel app then I want to know the technical issue Airtel was going through on 1st of November
This was asked multiple times but Airtel never provided this information. Due to technical issue may there were no call records and IR was not activated.
How fair it is to penalize customer for the issues that Airtel has.
After making all the above payments my outgoing is still not active - From last 2 days I have called Airtel more than 5 times asking them to fix the problem but they say there is no issues.
Airtel customer care does not update logs - When I call up Airtel reporting a issue the executive says he has created a ticket but that is not true all the time. Because next time when I call asking for a feedback on the issue they will have no information about it and they say there is no ticket created.
Rude customer care and collection team - I pay for my service and expect respect and decency in the way I am treated. Airtel customer care and collection team does not have that on many occasion. This was reported multiple times to the respective managers but as usual they do not update the logs and no action taken.
Day Light robbey: Not sure why Airtel has got in to this mode of giving wrong information and looting people which will not last. They looted 34k from my which I would have anyway paid with the service I take. In the event of looting money in a fast phase you are loosing customers...
Excess Payment - I have made an excess payment of 11, 531/- rupees and I want that to be credited back to my account.
I am porting to Reliance JIO and want this to be cleared before I move.
I have called airtel customer care twice about the same but nothing has happened...
Putting this on twitter because I have no faith in getting my money back from Airtel with the kind of experience I have gone through so far.
Subash Srinivasa
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