Airtel — airtel money wallet blocked [case:697987]

Address:	New Delhi, Delhi
Website:	airtel.in

My airtel wallet debit transaction is blocked since 20 august. i contacted their customer care and they asked me to send self attested scanned copies of pan aadhar (which are already linked to the wallet) and bank statements but were never ready to give reason behind this action. now i have send them the required details but my wallet is still blocked. they are not replying to my mails and their customer care is not connecting to the representatives. the following is their last reply

You've had an update to your case Wallet blocked (# 697987) on 09/04/2017 09:10am:

Juhi Ramnani said:

Dear Customer,

Greetings from Airtel Payments Bank!

With reference to your complaint about not being able to transact from your Airtel Payments Bank wallet [protected].

We regret for the inconvenience caused to you.

Your transactions have been temporary stopped under validation process.

We would like to inform you that as we have checked the account it is wallet account and details were entered by you at the time of activation. We understand the trouble, however, without valid documents we are unable to remove debit freeze from your account.

We request you please share the self attested ( duly signed by you) scanned documents of POI ( proof of identity Aadhar card details and PAN details) and POA ( proof of address) along with the proof of bank statement (duly sign by you ) with your name and bank name of latest cash load transaction, in order to resolve your concern at earliest.

If you have any further queries/concerns, please contact us at [protected]@airtelbank.com. We will make every effort to revert with a resolution as soon as possible.

Thank you for being a part of the Airtel Payments Bank family!

Best Regards,
Juhi
Service Specialist
Airtel Payments Bank Limited.

i would also like to know on what ground they are asking for my bank statement

Silpa Ravi