| Address: | Bangalore, Karnataka, 560035 |
Hi, this is to bring to your notice for better solution... I have been facing network issue from last 2 yrs, i made no. Of complaints to airtel customer care, till now is not resolved, but recently i stopped paying the bill as there ware not making any progress on network issue, now i want to move out of this network, they ask me to pay rs. 3726.10. (I already paid them enough for last 4 years for unreliable network). Please help me in this regards.
Key points: airtel customer care agreed there is problem with network in my area, they are trying to install new tower from last 2 yrs, but still awaiting approval from government. Now they dont even know how many months / yrs it takes to install new tower.
From: "nodalofficer. [protected]@in. Airtel.com"
To: [protected]@yahoo.com
Sent: monday, june 5, 2017 12:22 pm
Subject: re: re: mob: [protected] - network issue. - escalation
Dear chenchu sekhar,
Greetings from airtel!
This is in reference to your email requesting for service restoration on your airtel mobile [protected].
As per our telephonic conversation on [protected], i noted that your services were restricted on 3rd june 2017 due to non-payment of the due amount.
As the payment is still overdue for your airtel mobile [protected], i am unable to restore the services again. Please make a payment of rs. 3726.10. Once the payment is received, the services will be resumed within 4 hours. I understand that you are facing network issue since 2 years and now your airtel mobile number is unders suspended mode we can't take service request. Once the number is active we can take a complaint and resolve your network issue.
Convenient payment modes are mentioned below:
1. Click www.airtel.in and pay online.
2. Drop a cheque at the nearest airtel drop box. For drop box information, sms cheque to 121.
3. Visit the nearest airtel store. For store location, sms store to 121.
List of the nearest drop boxes and airtel stores enclosed for your reference.
Once the payment is credited to your account, services will be restored within 30 minutes. For online payments, it may be likely that your bank may trigger an otp to your airtel mobile number in case the same is set as contact point in your bank records.in such a case, i request you to make the payment through alternative means. Some banks may allow setting a secure password which can be applied for banking transactions. You may make use of the facility or approach your bank for change of contact point (Mobile number).
I would also like to let you know that rental charges are still applicable on your number despite services been restricted, hence it is advised to pay the amount immediately.
Thanks for reaching out to us.
Delighted to assist you.
For further details, please do email us.
Customers touch points:
Level 1: customer care: 121/198 and [protected]@in. Airtel.com, working hours - 24/7.
Level 2: nodal team: nodalofficer. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.
Level 3: appellate authority: appellate. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.
Please visit our website www.airtel.in for a range of products and services.
Yours sincerely
Mohammed iliyas
Bharti airtel limited
— original message —
From: [protected]@yahoo.com
To: [protected]@airtel.com;nodalofficer. [protected]@in. Airtel.com
Cc:
Sent: 04/06/2017 10:20:51 am
Subject: re: mob: [protected] - network issue. - escalation
Hi team,
I want to bring this issue to your notice, i have been facing network issue with my postpaid mob: [protected].
I complain the same to customer care many times, but they say the a new site planned, but its more than 2 yrs now, there is no improvement, i have been facing network issue, still paying the bill. Now i stopped paying the bill, so its disconnected now.
Now i decided to move out of this network, please release my number, or fix the network issue, i am happy to continue with airtel.
Thanks & regards,
Chenchu sekhar
[protected]
[protected].
_
From: sekhar reddy
To: "[protected]@in. Airtel.com"
Sent: saturday, june 3, 2017 12:49 pm
Subject: re: [|bal|ref30467726|] network issue - mob: [protected] & [protected] - service request no. 67806768
Hi team,
I want to know if you are serious about the customer complaints, now a days i do not even see the reply from you.
I am facing network issue, you are least bothered about it.
Now i want to move out of this network. Let please release my number: [protected].
My alternative number to contact me: [protected].
Best regards,
Sekhar.
_
From: sekhar reddy
To: "[protected]@in. Airtel.com"
Sent: thursday, april 20, 2017 10:34 am
Subject: re: [|bal|ref30467726|] network issue - mob: [protected] & [protected] - service request no. 67806768
Hi team,
Its been months, i am facing network issue with airtel number: [protected], i reported this issue to airtel customer care many time.
I don't see any action and improvement, except collecting monthly bill from me for unreliable service.
Now the network is still worst.
Now anther issue started, i am unable to reach most of the jio number, if i call, any jio number, it say "network busy", "number does not exist", not reachable... Etc. Where in i can reach the same number from another mobile network.
Apart all, i started getting harassment from airtel collections team to pay the bill. How do you expect me to pay the bill, when there is to much of network issue?
Best regards,
Chenchu.
[protected].
_
From: "[protected]@in. Airtel.com"
To: [protected]@yahoo.com
Sent: thursday, may 26, 2016 2:20 pm
Subject: re: [|bal|ref30467726|] network issue - mob: [protected] & [protected] - service request no. 67806768
Dear chenchu sekhar p,
Greetings from airtel!
This is in reference to your email regarding adjustment of bill amount for your airtel mobile numbers [protected] ans [protected].
I understand your concern on connectivity issues seen in your premises. I regret to inform you that we are unable to accommodate your request for adjustments as the rental will be charged when the number is active despite o[censored]sage.
Further with regard to connectivity issues seen in your premises, we have noted your feedback. However note that as this involves technical survey and up gradation of network, this may tak
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