Airtel — airtel no network issue

N_123

from Pune, Maharashtra

Address:

412303

I am using airtel prepaid sim since many years everyone in my family uses airtel, but every time there is network issue and customer care 198 dont help at all. Recently since 26/05/2018 network is totally gone nothing work at all we live in jejuri purandar 412303. When i called customer care they said they will fix the issue multiple times but nothing changed. They dont even bother anymore to fix it.. And its not just now this happened before too many times last year and few months back. They just advertise india's largest network but its all bluff.. I am fed up with this behavior of airtel customer care and service provider.. I pay so much every month for services which i am not getting. I have no choice but to submit complaint here.. Most probably if this issue isnt fixed ill switch to different service provider..

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Airtel customer support has been notified about the posted complaint.

May 31, 2018

Updated by N_123 I didnt get any call from Airtel Customer support yet, Though I again called them again on 12118 as per their website https://www.airtel.in/opennetwork/reportIssues and what they say is restart the phone. Ive restarted the phone like 100 times now. When I asked them if there is any alternative remedy or if they gonna send a team or anything at all they didnt answer and kept saying restart the phone. This is unfair how many days more I have to suffer like this. A proper answer and some remedy would be appreciated but it seems Airtel doesnt bother to entertain issues like this cause they dont want to ruin their status which they created by advertising that India's biggest network which is available everywhere. We pay for services which we are not getting, and now customer care dont even have time to even talk about it all they repeat is restart the phone. I am still hoping that they will fix the issue ASAP. Otherwise I have no choice but to file a complaint to Consumer court as per ground no. 2 which is for complaint against telecom service providor to consumer court as per the Department of Telecom on February 4th, 2014 official memorandum.