Airtel — Airtel Number [protected] Outgoing calls deactiveed | |||
I am using Airtel postpaid number [protected] from last 2 years. As per my billing cycle I have paid my bill on 6th May 2015, due date is 24.05.2015. Every time I have paid bill before due date. But suddenly from 18.05.2015 my outgoing calls has been de-activated. I have call customer care they check the status and advised me to go to the airtel gallery and ask them to check onto system what exactly happened. So on 19.05.2015 I have go to the Airtel Gallery - Thane West and ask them why outgoing calls has been de-active, executive checked the system and replied that due to "Precutionary Basis" my number's outgoing has been deactivate and advised me to submit the photo id and address proof. I ask them why should i submit these document i am not the new customer. Then I went from the gallery and again call to Customer Care that time i have given one shocking reason that due to Fraud applicant your service has been deactivate. I am using Airtel Number from last 2 years and suddenly airtel customer care said that due to fraud applicant, even though I have already submitted the all document. Also note that there is no intimate from your side. Was this information helpful? | |||
Airtel customer support has been notified about the posted complaint. | |||
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This is with reference to your post dated 19 May 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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