[Resolved]  Airtel — Airtel number has been barred

Address:

560100

This complaint is about my mobile number that has been barred from 6th of January2016. Its been four days already still have not got the resolution and the number is still deactivated. I have contacted the customer care, have spoken to all the floor supervisor, the next level to that, have tried contacting Nodal officers, appellate officer, but have not received any help from them. Every time I have called for the number to be activated everyone has given me different timelines and told me that the number will get activated. I have spoke to at least 25 people regarding the same issue and nobody has given me a single reason for why the number has been barred? every time I have got different reasons and people has been so casually taking this issue and it was really a bad and worst experience with Airtel customer care. There were no logs maintained for the issue for which the customer has called 25 times, I have repeated the complete story to 25 people for a single issue. Some of the statements which I have been told by Airtel customer care agents: 1) Has this service barred from Airtel or you have barred it ? 2) Mam we will not be able to help you till Monday as weekends our back end team doesn't work. These statements really showed me the seriousness of the way this big issue is being handled by Airtel team and really not bothered even if you loose your customers . It was really sad to know that if 10, 000 customers are facing this issue as told me by one of the customer care agent, escalations have been raised for that issue, problem ticket has been raised, everyone is aware about the issue still no updates, no information to the customers about this issue. I really don't understand when this big issue has happened and still people are not available to provide you specific reason or timeline for resolution. Never ever expected this kind of customer satisfaction would be provided by Airtel.