Airtel — airtel one plan - recharge not credited to account

Airtel — airtel one plan - recharge not credited to account

R Rohit Jhunjhunwala from CHENNAI, Tamil Nadu

I made 2 payments towards my airtel one plan (Broadband + postpaid mobile) for the month of july immediately after the payment request came. The amount has been debited from my account in full. However, their systems are only recognising part of the payment. Rs. 1100 is shown outstanding somehow. I have been following up with them for 2 months on this but they have not resolved this. They also disconnected my mobile phone. I have paid the payment for the month of august in full as well. Till now no resolution has been given from their side. All their email ids and phone numbers say the same thing. It will be resolved in 48 working hours but it is never resolved till now. Was this information helpful? No (0) Yes (0)
Airtel customer support has been notified about the posted complaint.
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Rohit Jhunjhunwala

from CHENNAI, Tamil Nadu

I have already reached out to customer support, nodal office, appellate office and the central office support. By email, phone calls and complaint numbers. I even went to their service centres to have my phone reactivated which Airtel disconnected even after making the full payment and having a credit balance outstanding.

I am receiving calls every 2 days from a different representatives asking the same issue again and again and promise resolutions in 48 hours - Since July 2020.

So simply notifying them of this complaint is not going to work as they already have 10 Service Requests numbers generated which they promptly closed without a resolution and no longer generating any more requests.