Airtel — airtel payment bank debit freeze issue

Address:Chennai, Tamil Nadu, 600041
Website:Www.airtelpaymentbank.com

On sept 18th i had deposited cash of 4300 in my airtel account [protected]
Airtel payment bank has debit freezed my account in the name of suspicious transaction. When i called customer care 1st they asked me to send my aadhar card and bank statement to the email [protected]@airtel money.com
I sent it immediately on 16th of september. After that they asked me to wait for 48hrs to activate it again when i called they said the bank statement was password protected and asked me to send the document again with password on 17th september i did that too
On 18th september when i called they said in application the last name was mentioned as "p" but in my id proof there was no last name i explained them as last name is manditory in application i mentioned my initial as last name. Rhey asked to send additional document to prove that my initial is p. I did that too
After that when i called they asked me to verify my account using biometric verification in airtel store i did that too. After that i called on 20th sept they asked me to send proof that i verified in airtel store i sent a screen shot of my aadhar card verification email.
From yesterday they are purposefully avoiding my call by connectinf with hindi telecaller. Since it had been a week time till now the account is not activated. Kindly question airtel payment bank and resolve my issue. I had recorded all the calls which i made with customer care of airtel payment bank.
Kindly help me to get out of this issue
Regards
Chandramouli
Was this information helpful?
No (0)
Yes (0)
Airtel customer support has been notified about the posted complaint.
Sep 16, 2017
bodarajender's response
Incoming calls and outgoing call sms
Complaint comments 

Comments

I have been chasing Airtel since last one month on thr problem of slow internet speed. They claim a speed of 24 MBPS, however as a user speed available is 200KBPS.

There has be no resolution provided to me till dat even after my continous follow ups.
Their customer service orientation is "0".

Unprofessional / Unaccountable / Fraud
I am using Airtel Provider for using mobile phone. But on[protected] from my airtel account Rs. 35 is deducted without my concern for activation charge of VIDEOTALKIES which is illegal. Why you are doing this type activity ? so, return my deducted amount quickly otherwise ...
my mobile no.[protected]
Airtel DTH offered me on 16 July 17, for recharging DTH. He told me that on ₹800, I got 3 month HD subscription. But it stopped on 15 sept. and promise to resolve up to 4.19 PM TODAY. They are telling me again to complain.
Pls hep me.
[protected] is registered mobile no.
Please reactivate this number. I have a backup in google drive but needs this number to be active to verify while installing whatsapp.
Retailers taking ₹10 for linking Aadhar to Airtel mobile number
My Airtel incoming calls and outgoing call
Si i have done wrong recharge for 95xxxx558x instead of 95xxxx588x.
I have paid using pay-tm and i have operator refence number also.Please cancel the transaction and refund the amount.
Please activate my number for outgoing call, my number [protected] . incoming calls are coming but outgoing not going, please check it once and activate my outgoing call .thank you
If debit freeze in my account [protected] please kindly unfreeze

If debit freeze in my account [protected] pleace kindly unfreeze

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54499
    Pending
    0
    Resolved
    21958
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information