Airtel — Airtel porting from postpaid to prepaid

Address:600088
Website:www.airtel.in

I had a airtel postpaid no [protected] and i have ported it to airtel prepaid. I submitted Passport sized photos and required documents at adambakkam airtel showroom. and I was paid the amount Rs.160. I was told it would take 5 days. After 5 days it wasn't change to prepaid. So i Again went to the same showroom and asking about my issue. they were saying it like you have a sim card parring problem. you have to pay extra Rs 350 and we will change your sim card. so i have no other options i paid Rs 350. and got a new sim card. I was told it would take 2 days to change. after two days my old sim card didn't received any signal. so i removed and inserted the given new sim card. for the day i didn't got any signal. after that i got signal but i couldn't make any calls. i couldn't recharge from on-line. I recharge yesterday of Rs. 50 from Airtel retailer at adambakkam. But i do not received balance at my number. They told it was recharged to your number but i didn't get my money back. Whenever i call the customer care number i was told to wait for 48 hours. Still I'm waiting. It's been 240 hours of waiting. I'm really tired of waiting. I never seen these kind of bad support in my life. Airtel is the worst network i ever known. I want this issue solved ASAP. Kindly do the needful. I couldn't even call customer care from my mobile number.
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Dear Customer,

This is with reference to your post dated 24 February 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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