[Resolved]  Airtel — Airtel post paid - charged me for calling cug to cug for 5000.00 due store guy mistake. I paid that amount and now not refunding back.

Address:	New Delhi, Delhi, 110093
Website:	airtel.com

This mistake has costed me a lot (around 5000.00 on both numbers [protected] and [protected]) I am fail to understand when ever i try sorting out this issue in store and over the phone. they are not able to help me although they are good in apologizing a lot and ask me to log a complaint against guy in store Indirapuram, i bought the connection from . but this not i want .When i was clear enough to convey my message to your store representative that i need one more CUG number under my office id. so that i do not get charged to make calls between both numbers [protected] and [protected]. he agreed on that and provided me new CUG number [protected]. but this was not done and as a result i am being charged from day one between [protected] and [protected]. and so far i have paid 3600.00 for [protected] and 1300 for [protected]. Being a reputed telecome company no body bothered to me ring and inform me that this your both CUG numbers are not free to call each other. Gods know what did he do or forgot to do . before this i had great faith on Airtel because i have been using [protected] since last more 3 years . Never looked at my bill and paid on time being loyal to airtel this is really disheartening when one some get this . this kind of irresponsible behavior from airtel now airtel has broken my trust and forced me to change my mind. Now i am so much dissatisfied and angry .I have paid 5000.00 extra from my harden money to airtel . which I could have saved for kids future . I am sure there would be someone who really can understand my pain and frustration and anger and help me to get on this. Out of frustration and dissatisfaction i am not paying for any bill from both numbers ([protected] and [protected]) till then it is sorted and i get credit back .