Airtel — airtel postpaid-wrong information provided by customer care executive

Address:

Ghaziabad, Uttar Pradesh, 201010

Dear sir,

I received bill amounting to rs. 349/- for my postpaid number for the month of october, 2018. Earlier i used to get around rs. 250/- bill as my plan was of rs. 199/- rental. But, as this amount (Rs.349/-) was huge compared to 199/- rental plan, i called customer care.

2. They informed that the plan with rental rs.199/- has been discountinued for every customer and they have automatically upgraded my plan to rs.399/- rental without informing me. I requested them to kindly do something about it as this was done without informing me. So, they suggested me the rs.349/- plan. Also, they were kind enough to give me a discount of rs.100 on my present bill.

3. After 2-3 days when i opened the airtel app for bill payment, to my surprise, i found that the data available for use was cut down by around 200 gb. Concerned, i called the customer care to inquire about the cause.

4. They informed me that as my plan was downgraded, all my previous data was reset (Kindly note that before my rs.199/- rental, i was using rs.399/- rental and that was too reduced to rs.199/- but all the remaining data was carry forwarded that time). I was shocked to hear this as i was in a similar situation some 8 months back and no such problem occurred back then.

5. My wife spoke to the customer care executives for around 1.5 hr trying to explain them the situation but every person had their own set of excuses to not entertain my case. This seemed to me unprofessional behaviour on their part. It was totally the mistake of the executives when they asked me to switch the plan from rs.399/- to rs.349/- without informing the consequence otherwise why i would i give away my 200 gb data for just rs.50/-. This simple situation no one was willing to accept.

6. I have been using airtel services since 2013. However, now i have come to a point wherein i am doubtful as to whether i should continue the services or not.

7. Sir, i would request you to kindly take note of this issue and suggest an appropriate solution as i am at a loss because of the 200 gb data that has been removed from the plan.

8. Thank you.