[Resolved] Airtel — Airtel Refund status of failed transaction | |||
I have an airtel connection having number [protected]. It was postpaid earlier. I converted it to prepaid in last may/june. In august i used my airtel app to recharge data balance of 296 rupee. That recharge was failed. I contacted to local customer care they asked me to submit the accont details at airtel online refund. I submitted it back in some september or so i even don't remember i have a ticket no for that : AOR201b50. Still that money has not refunded. Local customer care said it went to my airtel postpaid account however it can not be deleted from my airtel app. so i need to submit an online refund application. In that account of postpaid it is showing 415 rupees that means that thing also happened earlier i could not figure it out. I don't know how will i get the money?? Was this information helpful? | |||
Dec 26, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Nov 23, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 22 November 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Nov 25, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 22 November 2016. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [protected]@in.airtel.com Look forward to hearing from you. Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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