Airtel — airtel secure claim rejected, pls help

Address:

New Delhi, Delhi, 110034

On 8th oct 2019, some one hit my scooter and my phone display got broken. I tried to raise the claim on 9th and 10 oct but due to technical challenges it was not done. There was a message on portal that you have to wait for 48 hours before contacting customer care so i called them 12th oct and raised the claim. Then i got to mail from one assist to submit the documents. Post submission of documents i received the call from them that you claim is rejected since you have submitted the claim after 48 hours. I tried to explain the challenges and reason for delay but they were very blunt and not ready to listen further. I called airtel customer care again and they are also not helping. I am paying the premium from last one year and when i need this they are not accepting. Looking forward to get the help on same.