Airtel — airtel secure claim rejected without proper justification

ash_bk

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560043

I enrolled in airtel secure plan in feb 2018. On 13th march night, my phone incurred some damage but i discovered it only on 14th march & called 121 on 16th march for raising a claim. Meanwhile, i also tried to initiate the claim using the app which never worked!

Airtel secure rejected the claim stating that i had not contacted 121 within 48 hours of "discovering" the damage, which isn't right because i discovered the damage on 14th.

I've tried to resolve it with airtel without any success.

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Airtel customer support has been notified about the posted complaint.

Mar 27, 2018

Updated by ash_bk Airtel doesn't provide receipt for duplicate SIM cards. The MRP on the pack reads INR 5 but they charge INR 25 without any receipt. I experienced this in Kamahanahhi branch of Airtel. When I questioned them, they refunded INR 25 to my account but that's not what I wanted.