Airtel — airtel secure - device claim service request # 186950

Website:

www.airtel.in

Hi,

It has been really sad to observe the worst ever services from airtel. I bought an airtel secure plan in the month of nov'17.
I never have been careless in my handling of the phone, you can check the condition of the phone. It is still has same new finish. However, i was never aware that slipping of phone as to be some specific occasion until i heard that my claim has been rejected due to keeping my phone in my jeans pocket i was travelling on a bike and i slipped due to y carelessness. What a rubbish statement ever...

The very next minute i called up the customer care and after that went to an airtel store and enquired about this and then registered for the claim.
There was no support for a customer. They gave no good responce and insulted me saying careleness and denied my claim.

May i request you to look into concern as after many days of rigorous follow up i could register my claim and i have been told that claim is rejected. I have not taken this secure services from insurance provider and i dont want to hear their lame excuses. I am going to proceed with legal option if not taken my request seriously.

Hoping to hearing from you soon.