Airtel — airtel secure dwara mera mobile damage krne baare me

Address:

Gurgaon, Haryana, 122001

Mera name anil kumar h. Mera mobile number [protected] h. Maine airtel application se airtel secure mobile protection insurance plan liya hua h. Mera mobile december 2017 me accidental damage ho gya tha. Jisme mera mobile band ho gya tha or screen tut gyi thi. Jo ki maine airtel secure se accidental claim kiya tha. Mera mobile repair ke liye mere house address se pickup hua tha. Uske bd mujhe mera mobile repair hone ke bd mila to mobile puri tarah se repair nhi kiya gya tha. Mobile me sirf screen repair ki gyi thi lekin mobile ki band condition ko repair nhi kiya gya tha. Jiske liye maine dobara se airtel secure me is baare me complaint di. Uske baad mera mobile dobara se 1st february 2018 ko repair ke liye repick up kiya gya. Pickup ke time pickup boy ne mobile ko check kar ke liya tha or mobile reciving slip bhi di thi. Uske baad airtel secure se mujhe caal aai or bola gya ki apko apke mobile ke repair status ke baare me update kar diya jayega. Lekin mobile repair status ke baare me mujhe koi call nhi aai. Or 08 february ko shaam ko mera mobile mujhe diliver hua. Wahi dilivery boy dobara se mera mobile deliver krne ke liya aaya jo mobile repick up krne aaya tha. Jb maine apna mobile check kiya to dekha ki mobile ki screen andar se damage thi or mobile phle ki tarah he band tha. Maine usi time121 pr call ki or sara status bataya. 121 se mujhe bola gya ki aap mobile ko receive kijiye hm 121 se apki complaint register kar rhe h. Uske baad mujhe airtel secure or one assist se call aayi or maine dilivery time mobile ke damage condition me milne ke baare me bataya. Airtel secure ne mujhe mobile ki damage condition ki photo mail karne ko kha gya. Maine airtel or one assist pr puri details or photo mail ki. Uske bd mujhe kai baar airtel secure se call aayi or unhone mujhe bola ki hamne apki complaint register ki hui h or apko jaldi he solution denge. Lekin 14 february ko airtel secure se mujhe call aayi or bola gya ki apne mobile ko khud damage kiya h. Uske baad bhi maine baar baar apko mail ki ki maine mobile ko damage nhi kiya h. Lekin aap airtel baar baar mujhe alag alag baat batate h. Kbhi kahte h ki maine mobile damage kiya h, kbhi khte h ki maine jo mail ki usme photo me screen damage nhi dikhai de rha or kbhi khte h ki maine dilivery time pr damage mobile receive kyo kiya. Dekhiye me abhi bhi kah rha hu maine khud se na he mobile damage kiya h. Aapke airtel secure ne mere mmobile ko damage kiya h.
Me baar baar mail kar ke preshan ho chuka hu. Airtel meri problem ka koi solution nhi kar rha h