Airtel — airtel secure insurance denied

Hi,

Airtelsecure Service Request # 4315117
This is really sad i am complaining about airtel which is so far the best service provider to me. I am getting calls from other service providers to port my number and i literally scold them and now i am really feeling sad about how airtel is not
bother about their customers issues.

I bought an iphone 7 plus from airtel with the insurrance airtel secure. My phone got damaged when i was riding my bike and due to broken road my phone slipped out from my pocket and a bus coming from back driven over to my phone its an accidental damage which is covered by airtelsecure and now after submiting all the documents they denied the insurance by saying due to improper handling and a represntative told me that there was no external force applied on the phone and when i said that bus for me is an external force which causes the damage or in case of my phone drop that broken road is thw reason why my phone came out of my pocket.

Please help