Airtel — airtel secure insurance for my samsung s8

Address:	Mumbai City, Maharashtra, 400063
Website:	Airtel.in

I raised the claim as the screen of my phone got cracked. It happened accidentally when I slipped due to wet floor. Airtel described it as improper handling.

Airtel rejected the claim saying that there is no external factor in this. Is water on the floor not external factor? Why I am paying 100 rupees per month for insurance?

First they write the terms & conditions in very generic terms and then they play with it to suit their objectives.

I want my claim to be accepted by Airtel Secure.

Date of Claim was 27th February 2019.