Airtel — airtel secure - rejected claim

Saurav Deb Purkayastha

from Noida, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201303

Airtel secure is just another way airtel is scamming its users. I filed a claim for screen damage when it accidentally fell from my hands. They rejected the claim on the basis that this was due to improper handling on my part. Now who decides what's accidental and what's not? The phone "accidentally" fell from my hands. I didn't throw it! Nowhere in their terms and conditions do they even slightly elaborate on what they mean by accidental. Stop scamming your users airtel! Instead focus on providing a better experience for your customers.

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Airtel customer support has been notified about the posted complaint.

Nov 11, 2017

Updated by Saurav Deb Purkayastha Their Terms and Conditions states the following -
"Accidental Damage means Physical or Liquid damage to the Insured Product due to drop or collision of the Insured Product or any object falling on the Insured Product, caused due to accidental external means. It is that damage which occurs due to external causes that are not under the users direct control".

They mention if the Insured Product drops due to external causes that are not under the users direct control then it is Accidental Damage. Well, gravity is the external cause which is not under my direct control. I am not GOD.