[Resolved] Airtel — Airtel Sim Swap

Ariba.naz93

from Meerut, Uttar Pradesh

Address:

Aligarh, Uttar Pradesh, 202001

Dear sir
My name is Ariba Naz
My airtel no. is [protected]
This no. Has been swaped
I received a call saying i must message a 20 digit no. To 121 else my no.
Will be blocked
And if i do so i will get 2 months talk time.
That 20 digit no. Was messaged to me
I did the same. I messaged that 20 digit no. To 121
And now my phone doesn't show any network.
I talked to customer care executive
He told me its is a fraud and my no. Has been swapped
Some one else is using my no.
I request you to please help in in deactivating that no. So that it is not
used for false means or transferring back to me.
I am attaching the screenshot of the no. From which i got that call and
message.
And another screenshot of reply form 121 airtel
Looking forward for ur kind help.

+2 photos

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Mar 13, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2017

Airtel Customer Care's response Dear Customer,
This is with reference to your post dated 31 January 2017.
We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.
You can also get in touch with us at [protected]@in.airtel.com
Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Feb 10, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 31 January 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Comments

ankur07090

from Gurgaon, Haryana

Guys I have request for broadband connection on 15th DEC 2016. They didn't installed the connection and when I asked for refund they are not giving it back. Now it's 02 FEB 2017. Where is my amount.
Today got a call from Airtel they said your request rejected and I have to make another request again.
what the hell you people are doing. Why not returning the money.

Firstly you are not able to provide the Broadband connection.
Now not refunding my money back.
Reassigning another date and date.

Guys please do not pay in advance for Airtel broadband connection better switch to another service provide and pay only when it gets installed.