Airtel — airtel store

Address:

411057

Last to last month i requested to port my 2 airtel sim cards to maharashtra circle. He offered me a first recharge plan of rs. 600 in which i will be availing the local/std unlimited calling and 1 gb internet service per day. This offer was for 3 months for 4g mobile phones. But i told him that my both the handsets are 3g. Then, he told me that this plan would work in 3g too.

He recharged with the plan for rs 443 and billed rs 600 each. First i want to clear the fact that the recharge was for rs. 443. As no airtel office staff can take the amount more than the rechargable amount so next day, i asked him to return the rest of the amount as per the plan he recharged but, he refused to return and argued.

Next issue is that the offer was valid only for 35 days for 3g mobile sets. On the same day i told him that i got offer only for 35 days, he accepted the mistake and agreed to recharge the same in next month.

After 35 days when i went to his office and asked him to recharge for the next month, he refused to do the same. when i talked to their airtel nodal officer they too could not help much and could provide recharge of 1 more month. Still they own the recharge of 1 more month and rs 600.

Is it the way to treat the customers at airtel offices??