Airtel — amount debit is not allow[protected] airtel payment bank a/c freezes

Address:

Bijnor, Uttar Pradesh, 2246701

I have deposited rs. 5, 000/- to my airtel payment bank account. Problem is it's showing rs.5000/- balance in my account, and i am not able to use the balance.
Kyc of the a/c has been completed.
Whenever i try to transfer or recharge, it's showing error like debit for this account is not allowed.
I have called customer care so many times, but the problem is not solved yet.
So please rectify the problem as soon as possible.