[Resolved]  Airtel — Amount deducted for no reason

Address:	East Singhbhum, Jharkhand, 831012
Website:	www.airtel.in/personal/digital-tv

Dear sir,

On 26th april 2016, i had talked with the customer care regarding the service issue with the airtel. They talked to my kid about the "miniplex top up" that it will be free for first two months, you have to press the specific no./ message to us. My kid did the same. But rs 90/- was immediately deducted for the same. When i came to know this incident, i was shocked how you people will do like this. You are not supposed to cheat me along with my kids. Again i talked to the executive who assured me that the problem of deduction will be sorted out and will be informed within 48 hours.

Sorry to write that i was waiting but no phone calls was received. Then again i called cc today (03/05/2016) and i was given a complaint no.[protected] and being told it will be sorted out very soon.

In the process you people have deducted rs 90/- from my account which totally unfair. So, today on 03/05/2016, i had created my online account for airtel dth and unsubscribed from "miniplex top up".

Very sorry to say all was promising me the false commitment. In the process i talked with different customer care agents who had not helped me but they have behaved/talked me rudely. Their behaviour was very aggressively and talking language was arrogant, and even using some unconstitutional words which realise to feel me that i had made a blunder for choosing "airtel".

You people are trying to feel me ashamed for having a relationship with airtel.

But as i know "airtel" is known for their quality services and cooperative behaviour after post purchase.

Further i wish to inform you that i am very much aware that "airtel" has its standard process and time limit to solve the problems of customers. But in actual results or output is not satisfactory.

Hence i request you to kindly look into the matter and "reverse" the amount which was deducted of no means and respond with proper explanation else door is opened for customer to take up this matter to higher authority including consumer court.


Cust id - [protected]-001

Rmn - [protected]


With best regards,

Naveen kumar
Jamshedpur