[Resolved]  Airtel — Amount was not reversed

Address:

New Delhi, Delhi

Sent: Tuesday, June 03, 2014 9:40 AM To: '[protected]@in.airtel.com'; '[protected]@airtel.in'; '[protected]@in.airtel.com' Cc: kartik.[protected]@gmail.com Subject: Customer ID : [protected] : Poor Services Dell - Internal Use - Confidential Dear Team As informed on 26 May 2014 by calling your customer care that the amount of Rs 300 was charged against the incorrect customer ID @ [protected] by using the PAY TM. I was given an assurance that money will be credited to my account by 27 may 2014. But when the same was not credited to my account, I had dialed your customer care team on 31 May 2014, who refused to remember the promises which the last representative has made on 26 May 2014. Representative has asked me to send the payment snapshot so that they can track the payment however the same was asked on 26 May 2014 ( My Card number, Date of transaction, Bank Name and PAY TM Order Number ) . I am failed to understand why the same was not resolved when I had shared all the necessary details on the very first call which I have made to your contact centre, even if your team were not able to track the payment then why didn’t they own my case to resolve. I am extremely dissatisfied because of the services which I am getting through AIRTEL. Now, I request you to please resolve my issue and recharge my account of Rs 300 which was wrongly recharged by me against the Customer ID @ [protected]. Please find the below snapshot of ICICI Bank which has clearly mentioned that the money was debited from my account using the Pay TM application for recharging the AIRTEL DTH account. My card number : 4375 xxxxxxxxxxx9000 Amount : Rs 300 Date : May 25, 2014; 20:29:05 hrs using PAY TM ( Order Number :[protected] My Customer ID : [protected] Ph Number : [protected] You can easily check the Customer ID -[protected] and track if the recharge of Rs 300 was made to this account on 26 May 2014 or not and if the same was made then please terminate the services of Rs 300 which was wrongly recharged by me and transfer the same to my customer id : [protected]. Looking forward to get the resolution at the earliest. Please don’t force me to go legal or to send an email to Mr Shashi Arora. Thanks and Regards Kartik Pathak Dell