Airtel — Balance deduction (CBDO [protected])

Boby Kumar Rajput

from Chennai, Tamil Nadu

Address:

Thane, Maharashtra, 400610

I canceled an advertisement link while surfing a website on dated 26/01/2015. After that sms received from airtel that "supermodels club service has been [protected]@Rs99.0 for 30 days". Eventually, Rs 99.0 deducted from my airtel main balance inspite of I was using reliance wifi network for web surfing.

Moreover, no positive response received from customer care executives (Manish & Swati), Rather they refused to log complaint for the same.

My complaint is that why balance is deducted without confirmation from customer and how said service activated from airtel. Airtel is not supposed to activate and deduct money like this without confirmation from customer. My concern is that this way fraud websites can hake all the information from airtel mobile.

Requesting you to investigate and refund my hard earned money on priority.

Was this information helpful?

No (0)

Yes (0)

Airtel customer support has been notified about the posted complaint.

Related Airtel reviews

View all 54512 Airtel Reviews

Comments

b.m.ptel

I will check my pack .I can download 4 app nd 1.2GB free net but not too required.so I will conform to care but not ans and any bogas offers nd poor network than I will press wrong key..so I will loss my balance in your poor network nd additive bogas ring (Khan Khan khann) is so irritate to costume.nd distub to sound quality.. So chack it.required my balance.

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,
This is with reference to your post dated 27 January 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,
This is with reference to your post dated 27 January 2016.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd