Airtel — balance deduction without prior notification - [protected]

Address:	600070
Website:	Airtel

Hi,

This is wilson from chennai, since i am using airtel network for the past eight years my mobile no was [protected]. I did recharge 349 plan on last month aug15th 2017and during recharge time i had previous month validity three days spare.

After recharge it shows my validity date upto sep 15th 2017. On sep 12th 2017 suddenly while calling std calls my balance started deducted, i check with customer care guy he said this due to technical error so we take a complaint and the complaint no was cwrch[protected].

After that i receive a message from aiirtel customer care your recharge benefit credited but i haven't credit anything.

I check with my airtel app also it shows internet balance upto sep15 2017. And suddenly today early morning while using internet my total balance 29rs deducted and then myself speak with customer care guy he told your validity is ended so your balance dedcuted. I'm asking him how come without prior notification how it is possible..
He said your validity ended and i'm asking to take an complaint but he said he can't.
After ending that call i'm receiving a message from customer care ref no. Cbdmo[protected].

I want my amount refund and clear explanation. Otherwise can i proceed the same with consumer court.

Please let me know...