[Resolved] Airtel — Balance related | |||
dear sir, i am the cutomer of airtel. my no. is [protected]. airtel gave me a offer 2gb at 150/-. i access internet with modem .after compeleting 1GB my balance cut from my main account. while near about 800MB is left.my balance was 236/-. now is is near about 83/-. this is not fair when i call to customer care he says that you access the internet from 3G network . when i took 2G plan how can i access 3g network. how can i find i am using 2G & 3G NETWORK . he says that you do know any thing.my moden network selection & mode was auto. he says that you were using 3G network .150/- is very large ammount for me it is not fair. i will expect that my lost money will refundable .otherwise for future safety i will portable to this SI by other company. i thankyou Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Dear Rachit,
This is with reference to your post dated 14 August 2014.
We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com
Look forward to hearing from you.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is with reference to your post dated 14 August 2014.
We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com
Look forward to hearing from you.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
MY CONTACT NO. IS [protected]. IF YOU WANT TO TAKE ADDITIONAL DETAIL PLEASE CALL ME AT THIS NO.
Dear sir,
i am the customer of airtel. my no. is [protected]. airtel gave me a offer 2GB at 150/-.i access internet with modem .after compeleting 1GB my balance cut from my main account. while near about 800MB is left.my balance was 236/-. now it is near about 83/-. this is not fair when i call to customer care he says that you access the internet from 3G network . when i took 2G plan how can i access 3G network. how can i find i am using 2G & 3G NETWORK . he says that you do know any thing.my moden network selection & mode was auto. he says that you were using 3G network .150/- is very large ammount for me it is not fair.i will expect that my lost money will refundable .otherwise for future safety i will portable to this SIM by other company. MY CONTACT NO. IS [protected]
thankyou
Dear sir,
i am the customer of airtel. my no. is [protected]. airtel gave me a offer 2GB at 150/-.i access internet with modem .after compeleting 1GB my balance cut from my main account. while near about 800MB is left.my balance was 236/-. now it is near about 83/-. this is not fair when i call to customer care he says that you access the internet from 3G network . when i took 2G plan how can i access 3G network. how can i find i am using 2G & 3G NETWORK . he says that you do know any thing.my moden network selection & mode was auto. he says that you were using 3G network .150/- is very large ammount for me it is not fair.i will expect that my lost money will refundable .otherwise for future safety i will portable to this SIM by other company. MY CONTACT NO. IS [protected]
thankyou
why my problem is not solve? please shot out my problem i have given to my contact no.which you demand to me
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This is with reference to your post dated 14 Aug. 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@in.airtel.com
Regards
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33