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Please refer the attached image for the complete communication between I and Airtel.
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Today I got calls from the Airtel. They are resolving this issue by stating that, if the device is faulty then only it would be replaced. Also, they mentioned that in airtel.in, there is no such option to request for buying a device. Then I explained them how to buy from their website. Then they said, now you prove that you have bought it from their website and not from any other third party website, which I cannot prove, as this information should be their in the Airtel server. Then I called their so called Appellate, who said that the old messages were there with the sim as the number has been reprovisioned. Then I proved them wrong by stating that the number can be reprovisioned, but the messages and contacts are stored in the sim and not with the number. Then they said that, now onwards you will not get any such sms. They even dont understand what I want to prove that the device is a used one. Then I asked them the dealer's address wjo has taken responsibility of selling the device to me. They said that that information is not with them. I have to contact the seller. Then, I tried calling the person who had sold the device to me. I only have his number, which is [protected], but that person is not picking up the calls, he is frequently rejecting my calls. Today, he received my call once, so I asked him to provide the invoice. He said that he will email me. But he did not email me. I asked him where is your store, he said that we do not have any store. Then I requested Airtel to start investigation about the issue, they told me that if you have ordered through Airtel, then it must have been sold by a Airtel store. As the person is saying that they dont have any store, that means I have bought it from third party website. What a wonderful logic to prove the right to be wrong. They said that they will not do any investigation. I have recorded the call with the Appellate, where you can find how they are illogically rejecting my logics to prove my truth.
Now, if Airtel is reading this, then I would only say that Airtel is promoting the frauds, and does not believe the customers. I dont want to have your service. I can think of I have wasted my INR 2550, that's ok, but I shall never use their service in my life and will definitely try to let as many of my friends and relatives about the issue. As I have not used their service, I shall not make any payments to them in future. This message I shall keep for the so called Legal Action they take if customer defaults in the payment.
What I can feel is that Indian services has not matured well to provide proper services to their customers.
Namaste to your fraud activity, and promoting frauds to sell used devices.
Now, if Airtel is reading this, then I would only say that Airtel is promoting the frauds, and does not believe the customers. I dont want to have your service. I can think of I have wasted my INR 2550, that's ok, but I shall never use their service in my life and will definitely try to let as many of my friends and relatives about the issue. As I have not used their service, I shall not make any payments to them in future. This message I shall keep for the so called Legal Action they take if customer defaults in the payment.
What I can feel is that Indian services has not matured well to provide proper services to their customers.
Namaste to your fraud activity, and promoting frauds to sell used devices.
Finally, got the device replaced with the help of Police. Airtel did not help me at all. Rather Airtel did not believe my words.
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