Airtel — Bill amount & Disconnection of line

My main number is [protected] and this is under ONE FAMILY connection for about 1 year which includes and Digital TV connection number and another personal number of mine [protected].

Since moving to Rs. 800/- ONE FAMILY PLAN, I have not got a bill amount of Rs. 800 /- at all. it used to be ranging somewhere around 2000+. I have already raised complaints but they had only restored my connection after late payment, but did not sort out the excess billing issue till date. Every time I raise the complaint the phone bankers, but no solution provided till date

CUrrently also I had made a complaint, only to see my line disconnected (both [protected] & [protected]). I had no choice but to make the payment for erroneous billing. It is claimed that the connection will be restores within 48 hours. But it is 72 hours now, connection is yet to get restored.

I do not understand what is the accountability on the people responsible to address these issues. why should there be a commitment when it is not being fulfilled and how Airtel is going to address this to customers. Is it just by restoring the lines after getting such complaints. As that was how my complaints had been handled till date. No resolution had been given to prove / disprove billing error.

Airtel officials, should have checked the complete billing amount vis and vis Rs. 800/- multiplied by the months now. But no efforts had been taken to resolve and clarify to the customer.

Besides now once again my connection is disrupted. I am sure by making this complaint sooner or later they will just restore the connection but I doubt if there will be any solution to resolve billing concern. I am fed up with Airtel. I am seriously looking at moving out of Airtel

But before that I just thought of raising this complaint and if still find this also unresolved once want to escalate to the highest authority possible so that atleast other customers may not suffer such irresponsible approach and then switch over.

I am only these surprised to see the Airtel Ad about reaching 0 complaints. I doubt with such officials in place, will it just a remain a dream